Privacy Policy

Data Controller Details

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WellMedic Rx Ltd
17 The Green, Ashby De La Zouch
Leicestershire, LE65 1JU

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We act as the data controller for the Website and for any personal data you provide in connection with our services. We comply with the Data Protection Act 2018 and UK GDPR and are registered with the Information Commissioner’s Office.

You can contact us at: wellmedicrx@gmail.com

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Personal Information We Collect

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We may collect the following types of personal data when you use our Website, contact us, or access our services:

• Identity Data: Name, username, title, date of birth, and gender

• Contact Data: Address, email address, and phone number

• Financial and Transaction Data: Payment details and records of services purchased

• Medical Data: Information about your physical and mental health, symptoms, treatments, medical history, and relevant family/social history

• Marketing and Communications Data: Your preferences for receiving communications and marketing

• Technical Data: IP address, login details, device information, browser type/version, time zone, location, and plug-ins

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How We Use Your Personal Information

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We only process your personal data where permitted by law, including:

• To fulfil a contract with you or take steps before entering into one

• To comply with legal or regulatory obligations

• For our legitimate interests, where these do not override your rights

• To protect vital interests (yours or another person’s)

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If a risk assessment is completed followed by a consultation, your relevant data (identity, contact, and medical information) will be entered into the Pabau consultation platform. Please refer to their privacy policy for further details.

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If a prescription is required, your relevant data (identity, contact, and medical information) may be entered into the Signature RX platform. Please refer to their privacy policy for further details.

We generally do not rely on consent as a legal basis except for direct marketing, which you can opt out of at any time.

We use your information to:

• Respond to enquiries

• Provide and manage our services

• Operate and improve the Website

• Conduct internal analytics, audits, and research

• Enforce our terms and policies

We do not sell, rent, or lease your personal data.

We may also collect anonymised data about website usage (e.g. browsing behaviour) for analytics and system administration.

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Non-Personal Information

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We may collect non-identifiable data such as general location, time zone, and usage patterns. This helps us understand user behaviour and improve our services. If combined with personal data, it will be treated as personal data.

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Disclosure to Third Parties

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We may share your personal data:

• With your GP or other healthcare professionals, unless you request otherwise

• Where necessary in your best interests (we will consult you unless urgent)

• With trusted service providers acting under our instructions

• In connection with business sales or transfers

• To comply with legal obligations or protect rights, safety, or prevent fraud

All third parties must handle your data securely and in accordance with the law.

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Data Security

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We implement appropriate safeguards to protect your data from loss, misuse, unauthorised access, or disclosure. However, as internet transmission is not completely secure, we cannot guarantee the security of data sent to us online.

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Your Rights

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You have the right to:

• Access your personal data (data subject access request)

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally applicable)

• Object to processing based on legitimate interests or direct marketing

• Request restriction of processing in certain circumstances

We may need to verify your identity before fulfilling requests. Requests are generally free, though we may charge or refuse if they are excessive or unfounded.

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Changes to This Policy

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We may update this Privacy Policy from time to time. Any significant changes will be clearly communicated, including via email where appropriate.

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Third-Party Links

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Our Website may contain links to third-party sites or services. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal data.